FAQ’s

Do you have a question about any of the services we offer at Saltash Business Centre? Visit our Frequently Asked Questions, where we provide the answers to the necessary questions that you might have before making your booking. Here, you will find the answers to the most commonly asked questions; however, if you are unable to find the information you are looking for, please feel free to contact us.

Storage Services FAQs

Can you help if I lose my key?

If you lose your key, please contact our team, and they will be more than happy to help. Please note that there will be a small charge should this occur.

Do the storage units come with their locks?

The price of renting a storage unit does not include a lock. You can purchase a lock from us upon booking; alternatively, you can use your own. However, we will be required to obtain a spare key or combination for legal reasons, which will be kept in a secure location.

What size unit will I need?

Please feel free to contact our team to discuss your sizing requirements. We offer an array of different-sized units and will do all we can to provide you with the most suitable unit.

When can I access my storage unit?

Our site is accessible between the hours of 6 am and 9 pm, 7 days a week.

Workspaces FAQs

Can I rearrange the room layout?

Whether you have booked a meeting room or a private office, the furniture in the room can be rearranged to your preference. If you are in need of anything extra, e.g. chairs, please let our team know and they would be happy to accommodate.

How do I book?

You can book for any of our workspaces via the booking form. If you have any questions or extra requirements, please contact us via telephone.

What do I do if my meeting overruns?

Our team will let you know upon arrival if the room you have booked is required after a certain time. If there is no booking after yours, it is fine for your meeting to overrun if needed. We will then update the checkout time and cost.

How early can I arrive before my booking?

We ask that you don’t arrive earlier than 15 minutes before the booking time of your room or desk.

What is included in my office booking?

As standard, the following will be included in your booking:

Tables and chairs
Free parking
Access to tea, coffee and water
WIFI and secure technology
Use of business address
Mail handling

What’s the difference between a hot desk and a fixed desk?

A hot desk is a desk that can be booked by the hour; it is not a permanent workspace. A fixed desk is a permanent desk booked for your needs, usually for a longer period of time such as a month.

Mailing Services FAQs

What happens if I lose my key?

If you lose one of your mailbox keys, please let our team know. We will be able to provide you with a new key; however, this will incur a small cost.

How will I be notified when my mail has arrived?

Once your mail has arrived, you will be notified via email. We must be provided the correct details.

What happens if I lose my key?

If you lose one of your mailbox keys, please let our team know. We will be able to provide you with a new key; however, this will incur a small cost.

Can I have parcels larger than my locker delivered?

We can take a limited number of packages too large to fit in the locker; however, each package will incur a small charge.

How long can I leave my mail in the locker before collecting it?

Your mail can be left in your locker for as long as you require throughout your tenancy.

How do I rent a mailbox?

To rent a mailbox at Saltash Business Centre, please contact us via our Contact Us Form. You will be required to fill out a sign-up form; if you are accepted, you will need to pay your invoice for your first month. Once your payment has been successfully received, you will then receive your new forwarding address via receipt.

Do you offer a discount if I rent a locker for longer than a month?

If you choose to rent your mailbox yearly, we will provide a 15% discount.

Why Choose Us?

Ready Workspaces

No startup fees and on-site staff available to help your business get on track with your own work space and mailing address.

Services Included

We provide tenants with free on-site services such as tea and coffee, WiFi and parking facilities.

Mail Services

Set Up a business PO box with in-person collection, email notification or forwarding services.

To Thrive or Grow

Giving you the facilities to advance your business on demand with space for board rooms, creativity and networking.

Local Ameneties

Located in Saltash Business Park with easy access from A38 between Devon & Cornwall and neighbouring food and beverage facilities.

Storage Facilities

Short & long term storage facilities for personal and commercial solutions.

About Us

The Saltash Business Centre is based on the Devon and Cornwall border, just outside the flourishing Plymouth City Centre and just off the A38, putting us in a prime spot for clientele liaising and networking. We are a trusted destination for serviced offices, flexible workspaces, professional mailbox services, and secure storage facilities, offering the tools and ability to operate a seamless business.