These Centre Rules apply to Office, Co-Working, Virtual Office, Membership or Workplace Recovery license agreements and all services we provide at: Eden House Forge Lane Moorlands Trading Estate Saltash Cornwall PL12 6LX (herein referred to as the “Centre”).
1. Upon move-in: We will ask the Client to sign an inventory of all space, furniture and equipment the Client is permitted to use, together with a note of its condition, and details of the keys, entry fobs and entry codes issued to the Client.
2. The Client may not put up any signs on the doors of their space or anywhere else that is visible from outside the rooms the Client is using without written approval from us. We reserve the right to charge a fee for any signage and to specify its design to ensure it remains in keeping with the Centre’s design.
3. Taking care of our property: the Client must take good care of all parts of the Centre, its equipment, fittings and furnishings that they use. The Client must not alter any part of it.
4. Keys and security: Any keys or entry fobs which we allow the Client to use remain our property at all times. The Client must not make any copies of the keys and/or entry fobs or allow anyone else to use them without our consent. Any loss must be reported to us immediately and the Client must pay a reasonable fee for replacement keys or fobs and of changing locks, if required. This rule improves the security levels of the Centre. If the Client is permitted to use the Centre outside normal working hours, it is the Client’s responsibility to lock the doors to their space and the Centre when they leave. This is to ensure the safety of individuals and property at the Centre. Additional keys may be cut by us at a cost of £TBD for ordinary keys and £TBD +VAT for entry fobs. The Client agrees to pay a fee of £TBD +VAT in the event a window is left open outside normal office hours (Monday to Friday 09:00am – 17:00pm). This fee is to cover the cost of us sending out a representative to secure the window.
5. The Client agrees to report any issue with the standard of upkeep, maintenance, repair or otherwise via writing or email, whereupon they will be provided with a unique job reference number. If the issue has not been submitted in writing, we may deem the issue has not been notified correctly and will not be under any obligation to attend to the work.
6. We are under no timeline obligation to grant the Client access to their space in the event the Client locks themselves out of the space. We will do their best to arrange a representative to attend the site and grant access to the space, but this will be done in a manner convenient to us. We reserve the right to charge a call-out fee of £TBD +VAT for each incident where a call-out has occurred.
7. The Client shall not leave open any corridor doors, exit doors or doors connecting corridors during or after business hours for security purposes. If the Client does so, it will be at the Client’s own risk. All corridors, halls and stairways shall not be obstructed by the Client or used for any purpose other than egress and ingress. The Client can only use public areas with our consent, and those areas must be kept neat and attractive at all times.
8. The Client’s employees and guests shall conduct themselves in a business-like manner; the noise level will be kept to a level so as not to interfere with other Clients, and the Client will abide by our directives regarding security, keys, parking and other such matters common to all occupants.
9. The Client shall take advice on having any electrical equipment within their space tested as a portable appliance. Additionally, the Client must not conduct a mechanical business therein, do any cooking therein, or use or allow to be used in the Centre: oil burning fluids, gasoline, kerosene or electrics for heating, warming or lighting. No article deemed hazardous on account of fire or any explosives shall be brought into the Centre. No offensive gases, odours or liquids shall be permitted. No firearms shall be permitted. The Centre is intended to be used solely for office use. We may, in our absolute discretion, give prior approval to an alternative use of the Client’s space (such approval to be in writing) and, in the event that it does so, references to “office” shall be construed accordingly.
10. The electrical current shall be used for ordinary lighting, powering personal computers and small appliances only unless written permission to do otherwise shall first have been obtained from us at an agreed cost to the Client. If the Client requires any special installation or wiring for electrical use, telephone equipment or otherwise, such wiring shall be done at the Client’s expense only by personnel designated by us.
11. The Client shall bring no animals into the building other than certified assistance animals without our prior written consent.
12. Kitchen amenities provide the Client and visitors access to self-service shared kitchen facilities.
13. The Client shall not use the Centre for manufacturing. The Client shall not occupy or permit any portion of the Centre to be occupied or used for the manufacture, sale, gift or use of alcohol, drugs or tobacco in any form.
14. No additional locks, alarms or bolts of any kind shall be placed upon any of the doors or windows of the Centre by the Client, nor shall any changes be made to existing locks or the mechanisms thereof.
15. Canvassing, soliciting and peddling in the building are prohibited and the Client shall not solicit other Clients for any business or other purpose without our prior written approval.
16. All property belonging to the Client or any of the Client’s employees, agents or invitees shall be at the risk of such person only, and we shall not be liable for damages thereto or for theft or misappropriation thereof.
17. Smoking shall be prohibited in all public areas, including conference rooms. No smoking shall be permitted at any time in any area of the Centre (including open offices) and 8 metres of any entry and exit point of the Centre.
18. The Client or the Client’s officers, directors, employees, shareholders, partners, agents, representatives, contractors, clients, or invitees shall be prohibited from participating in any type of harassing, discriminatory or abusive behaviour to our team members, other Clients or invitees, verbal or physical, in the Centre for any reason. Any breach of this rule is a material breach of your license agreement (not capable of remedy), and your license agreement may be terminated immediately, and services will be suspended without further notice.
26. Nature of our Services License Agreement: We may assign the Services License Agreement at any time without the Client’s consent. This clause reflects the fact that the Client is taking a licence agreement and not a lease, and that we retain overall control of the Centre. The Client has no real-property or commercial property interest of any kind in the building or the Centre. Where the Client is a company and it merges with another, or the Client needs to allow an affiliate to use the services provided under the Services License Agreement, the Client will explain the need for any change to us, and we will give careful consideration in each case. We need to be aware, and be satisfied with, the identity of each occupant of the Centre.
27. Data protection: We request that the Client provide, as and when requested by us, documentation and personnel information as we may reasonably require, enabling the provision of the services. Such personal data will be used by us in accordance with the law.
28. Subordination: This agreement is subordinate to our lease with our landlord and to any other agreements to which our lease with the landlord is subordinate.
29. Company Name Change: If there is a need to change the name of your company, requests must be made in writing to us. Any invoices prior will be in the current company name and cannot be retrospectively changed.
30. Standard services: The license fee and any fixed, recurring services requested by the Client are billed in advance and payable upon receipt of the invoice. For a period of less than a month, the standard fee will be applied on a daily basis. If a Client has a need to cancel a recurring service they may request this at any time up to the notification due date of the license agreement. The cancellation will be applied from the first day of the renewal start.
31. Pay-as-you-go and additional variable services: Fees for pay-as-you-use services, plus applicable taxes, in accordance with our published rates, which may change from time to time, are billed in arrears and payable upon receipt of invoice.
32. Office set up: An office set up fee of £TBD +VAT will be charged for each Client unless agreed otherwise.
33. Office restoration fee: A fee of £TBD +VAT for redecorating and £TBD +VAT for carpet cleaning for each occupied office will be charged upon the Client’s departure or if the Client, at the Client’s option, chooses to relocate to different spaces within the Centre. We reserve the right to charge additional reasonable fees for any repairs needed above and beyond normal wear and tear.
34. Insufficient funds: The Client will pay a fee of £TBD +VAT or the maximum amount permitted by law for any returned payments due to insufficient funds. Furthermore, should any charge be made from a direct debit payment process, a £TBD +VAT fee will apply.
35. Mail: The Client releases us from any liability arising out of or incurred in connection with any mail or packages received on the Client’s behalf.
36. We shall have no liability to the Client under their license agreement if it is prevented from, or delayed in, performing our obligations under this agreement or from carrying on its business by acts, events, omissions or accidents beyond our reasonable control, including (without limitation) strikes, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, disease or quarantine restrictions compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm or default of suppliers or subcontractors. Our obligation to perform our obligations shall be suspended during the period required to remove such force majeure event.
37. We shall notify the Client as soon as reasonably possible of the force majeure event and propose a suitable alternative space (if any) in the Centre.
No startup fees and on-site staff available to help your business get on track with your own work space and mailing address.
We provide tenants with free on-site services such as tea and coffee, WiFi and parking facilities.
Set Up a business PO box with in-person collection, email notification or forwarding services.
Giving you the facilities to advance your business on demand with space for board rooms, creativity and networking.
Located in Saltash Business Park with easy access from A38 between Devon & Cornwall and neighbouring food and beverage facilities.
Short & long term storage facilities for personal and commercial solutions.
The Saltash Business Centre is based on the Devon and Cornwall border, just outside the flourishing Plymouth City Centre and just off the A38, putting us in a prime spot for clientele liaising and networking. We are a trusted destination for serviced offices, flexible workspaces, professional mailbox services, and secure storage facilities, offering the tools and ability to operate a seamless business.
