Our Fair Use Policy

This Fair Use Policy applies to Office, Co-Working, Virtual Office, Membership or Workplace Recovery license agreements and all services we provide at: Eden House Forge Lane Moorlands Trading Estate Saltash Cornwall PL12 6LX (herein referred to as the “Centre”).

This Fair Use Policy (“Policy”) is designed to ensure that all clients can enjoy a productive, professional, and respectful working environment within our Centre. By using our services or facilities, you agree to comply with this Policy in addition to our Terms and Conditions and Centre Rules.

1.Purpose of the Policy
This Policy exists to:
– Promote a safe, respectful, and collaborative work environment.
– Ensure fair and equal access to shared facilities and services.
– Prevent misuse or overuse of resources, including utilities, waste and recycling, and reception services.

2. General Conduct
Clients must:
– Treat all staff, other clients, and visitors with courtesy and respect.
– Avoid disruptive behaviour, including excessive noise, inappropriate language, or harassment.
– Keep work areas clean and tidy.
– Follow all health, safety, and fire regulations.

3. Use of Shared Facilities
– Meeting rooms, break areas, printers, and other shared spaces must be used in accordance with booking procedures and time limits.
– Do not monopolise shared facilities in a way that prevents fair access for others.
– Any damage or faults must be reported immediately to management.

4. Utilities Usage
– Use of utilities (including electricity, water, gas, heating, and air conditioning) must be reasonable and proportionate to standard business operations.
– Deliberate waste, excessive consumption, or misuse may result in additional charges or service restrictions.
– Clients must not install equipment that places an unusually high demand on utilities without prior written approval.

5. Waste and Recycling Services
– General waste and recycling services are provided for reasonable office-related use only.
– Clients must separate waste and recycling in accordance with the building’s recycling guidelines.
– Large, bulky, hazardous, or non-office-related waste must not be disposed of via standard collection services without prior approval.
– Excessive or inappropriate use of waste and recycling facilities may result in additional charges.

6. Reception Services
– Reception services, including mail handling, delivery collection, and infrequent call handling (at our discretion), are provided for reasonable office-related use only.
– Large, frequent, or non-office-related deliveries, or excessive call handling requests, may incur additional charges or be refused.
– Clients must collect mail and packages promptly to avoid storage issues.
– We reserve the right to decline or limit reception services that place an unreasonable demand on resources.

7. Internet and Technology Usage
– Internet services must be used for lawful business purposes only.
– Activities such as illegal downloading, hacking, or sending spam are prohibited.
– Excessive or high-bandwidth usage that disrupts service for others is not permitted.

8. Printing, Mailing, and Administrative Services
– Printing and mailing services are intended for reasonable business use.
– Bulk printing, high-volume scanning, or excessive courier use may incur additional charges.

9. Guests and Visitors
– All visitors must be signed in at reception (where applicable).
– Clients are responsible for the behaviour of their guests.
– Guests may only use facilities in accordance with our Standard Terms and Conditions, Centre Rules and Fair Use Policy

10. Storage and Personal Property
– Storage space is provided for reasonable use and may be subject to limits.
– Personal items left in shared areas are at your own risk.

11. Breach of Policy
– Minor breaches may result in a warning.
– Serious or repeated breaches may result in suspension or termination of services.
– Any illegal activity will be reported to the relevant authorities.

12. Amendments
We reserve the right to update or amend this Policy from time to time. Clients will be notified of significant changes.

13. Discretion and Additional Charges
All services and facilities at the Centre and described in this Policy are provided entirely at our discretion. We reserve the right to refuse, limit, or withdraw any service, or to apply additional charges, if usage is deemed in our opinion to exceed reasonable and fair office-related use. Any usage beyond what is considered fair and reasonable must have prior written approval from us.